Outlook is a widely used email application, and there is a reason for that. Users can easily configure many email accounts like IMAP, POP, Office 365, or Exchange with MS Outlook and access all their emails/messages at one place. But, having many folders and messages with attachments often makes Outlook slow, especially when you configure many IMAP accounts with Outlook.
Many users often receive an error “Outlook cannot synchronize subscribed folders” when connecting IMAP emails with Outlook, sometimes reporting an error 0x800CCC0E.
Reasons for This Error
This error occurs because Outlook downloads all the messages with attachments when you connect an IMAP email account with it. Also, with an IMAP email account, only headers are synchronized to represent crucial information, and the email’s attachments are only downloaded when you open/view a message, or you’ve set Outlook to download all messages.
When you receive this error, it means Outlook is not set up to recognize that the server requires an advanced IMAP configuration parameter to read from the folder structure properly. So, here we will talk about the methods that can be used to resolve this error.
Methods to Resolve this Issue
There are only a few methods available to resolve this error. Here we have highlighted the most effective solutions.
- Configuring IMAP Account Settings
The first solution to fix this issue is by providing Outlook to recognize advanced configuration for the IMAP account. Follow the below steps to perform it.
Note: This solution is only suitable if the server uses IMAP as its mail server that you’re connecting to.
- Open MS Outlook and go to File > Info > Account Settings and click Account Settings.
- Under the Emails tab, double-click the IMAP email account.
- In the IMAP Account Settings dialogue box, under Folder settings, you’ll find the Root folder path option.
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- Set this field to INBOX and click Next to apply the settings.
- Now, close MS Outlook completely and re-open it to see the changes.
After performing these steps, you might not face this problem again. However, if you find that the mail folders have disappeared after making these changes, then revert the changes and restart outlook to get back your folders.
- Try Removing or Re-adding Email Account
Another method to fix this problem is to remove and re-add the IMAP account to MS Outlook. To do this follow the below steps:
- Open MS Outlook and go to the File tab.
- Now, click Add Account to add a new email account to Outlook.
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- If you’re using MS Outlook 2016, then enter the email address and click Connect.
- After entering the credentials, click Finish to configure your email account.
You can also configure an IMAP email account to Outlook with advanced settings. After configuring the account again with Outlook, you’ll not face this issue again.
- Perform a Clean Boot in Windows
If the problem still persists, then start your PC in Clean Boot to check if any other software is conflicting with Outlook.
- Open your PC as an administrator and click Start.
- Type msconfig in the opened wizard.
- Now, search and select System Configuration in the opened wizard.
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- Go to Services tab and check the checkbox Hide all Microsoft Services, and then click Disable all.
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- Go to Startup tab and click Open Task Manager.
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- Now, select each item in the task manager separately and click Disable, and then close the Task Manager.
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- Restart your computer and install Outlook again.
This way you can start the PC in clean boot mode, and after fixing the issue, you can start the PC normally.
Alternate Solution – Kernel for OST Recovery
If you still face the same issue even after trying all the above methods, then there is a problem with the OST file. When you configure an IMAP account with Outlook, an OST file of the email is automatically created on your system. You’ll have to repair this OST file to fix the issue.
You can use Kernel for OST Recovery tool allow you to repair any Outlook OST file quickly. It is enriched with smart algorithms that can fix even the most challenging errors in an Outlook file.
Conclusion
MS Outlook is a great email application that allows you to use all your emails at one place, but the error Outlook cannot synchronize subscribed folders can create problems for users. So, it’s crucial to fix this problem. In this article, we have mentioned some of the most effective ways to fix this error. Hope, it will help you!
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