Microsoft Exchange Server has many robust settings and features which Administrators can regularly use to manage Exchange Server. But many times, you have to face some unwanted errors which hamper the functionality of your business organization. ‘Exchange 2010/2013/2016 is not receiving external emails’ is one such error which denotes that your mailbox is receiving emails from the local network, but not from an external system. Generally, the error occurs during the early phase of Exchange Server installation and configuration. During the first stage of configuration, where there is no network connection with the external environment, such type of error takes place. Sometimes, the Exchange Server lags or freezes during such conditions.
In the present article, we will go through some manual and automated methods which can remove any possible issue and let you receive messages from external email accounts. Let’s go through some reasons behind the occurrence of this error –
- Installation of heavy and redundant applications.
- A forced reboot of Exchange Server.
- A forced or accidental shutdown of Exchange Server.
- Excessive startup registries.
- Hardware issue (with hard drive storage or RAM).
- Corruption in Exchange database files.
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You can get an idea about the improper behavior of the exchange server by the following symptoms –
- Input speed from the keyboard strokes become slower.
- The Exchange Server system gets either frozen or crashed with the error ‘Exchange 2010, 2013, 2016 not receiving external emails.’
These symptoms denote that Exchange Server is facing a severe issue and the administrator should act before the whole environment becomes useless. Here is a simple troubleshooting action which you can apply to remove such error –
- On the Exchange Server system, go to search option and write services.msc to open all Exchange Services.
- Go to Microsoft Exchange Transport service, right-click it and select the Restart option.
- Ask any user to send you emails from an external email account and check whether you get the email.
This method should remove the error and allow you to receive the messages. However, it does not provide any surety to remove the mistake, and you need to further go for other methods.
What to do if emails are inaccessible because of EDB corruption?
If any of the manual methods you tried above do not give a satisfactory result, then it means that there is either hardware failure or the Exchange database is corrupt. In case of hardware failure, you need to update your resources and in case of database corruption, then need to use Kernel for Exchange Server Recovery. It is the best data recovery software which you can use to rectify EDB file corruption due to various reasons.
Conclusion
The error ‘Exchange 2010/2013/2016 is not receiving external emails’ is not a severe error and can be fixed easily. But if your Exchange database is corrupted and you are not able to fix it using any method, then use the Kernel for Exchange Server recovery tool which will let you handle any corruption or error with full efficiency.
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